India issues guidelines for mobile data services

Wednesday, July 11, 2012
New Delhi: The Telecom Regulatory Authority of India (TRAI) on Wednesday has released draft regulations instructing benchmark for the quality of service for mobile internet services.

The move has come in order to protect the interests of the consumers and to ensure the fact that mobile companies offer a minimum quality of services to consumers. However, similar norms already exist for voice services.

While the service providers are rolling out 3G services and these services are presently available in all the service areas, there is no quality of service standards for the mobile data services.

With the roll-out of 3G and broadband wireless access (BWA) services, the growth rate in cellular mobile telephone service is poised for higher growth, compared to wire line internet users.

It is necessary to benchmark and monitor the quality of service offered by the service providers of mobile data services with various options open to the implementing agencies so that the interests of consumers are protected, TRAI said in a release.

As per the draft regulations, it is mandatory for operators to activate mobile internet services within three hours of receiving the request from a customer.
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